Payment FAQ

Which payment methods do you accept?

We currently offer the following payment methods:

• Credit card – VISA, MasterCard, American Express, JCB
• Debit card
• PayPal
• Apple Pay
• Google Pay
• Klarna / Afterpay

Are my payments secure?
Yes, your payments are 100% secure.
We do not share any information we receive as part of orders or contact inquiries. Your data will be used solely to process your order or respond to your inquiry.

In which currencies can I shop?
Our shop uses Euro (EUR) as its default currency.
If your local currency is not available, your order will be billed in euros to ensure the most competitive exchange rate possible.

I'm having problems processing payments – what can I do?
Please first check that your shipping and billing information has been entered correctly. Then try completing the order process using a different web browser or using an alternative payment method.
If the problem persists, please contact us or contact your bank directly to clarify any possible payment issues.

Why is my card payment declined?
Payment errors can occur for a variety of reasons, including:

• Rejected card (e.g. insufficient balance, suspected fraud)

• Incorrect information (e.g. card number, CVV, expiration date)

• Failed 3D Secure authentication (if additional verification is required)

• Payment limits or card restrictions (set by your bank or card issuer)

• Bank processing problems (e.g. temporary connection or authorization errors)

• International restrictions (geographical or currency restrictions)

If your payment fails, please contact your bank or card issuer immediately to determine the exact cause and resolve the issue.

What if my question isn't answered here?
No problem! If you can't find the answer you're looking for here, our team is happy to help. Simply send us an email to info@masturbatortorso.de – we'll get back to you as soon as possible.
Your satisfaction is our top priority—so don't hesitate to contact us. We'll be happy to help!