At Masturbatortorso.de, your satisfaction is our top priority. At the same time, the hygiene and safety of our products are of utmost importance to us. For this reason, the following conditions apply to returns and refunds:
1. No right of withdrawal for opened or used products
For hygiene and health reasons, the right of withdrawal is excluded for products that are no longer suitable for resale after opening – in particular for sex doll torsos – once the packaging has been opened or the product has been used.
2 . Return only in case of defect or transport damage
If you receive a damaged or defective product, please contact us within 7 days of receipt of the goods at:
📧 info@masturbatortorso.de
- For faster processing, please send us:
- Photos or videos of the damage
- Your order number
- A brief description of the problem
After inspection, a replacement, partial refund, or full refund may be issued depending on the situation.
3. Cancellation before shipping
If you wish to cancel your order before it ships, please contact us immediately. A full refund can be issued.
4. Refund processing
Once your return is approved, we will refund the amount to the original payment method within 5-10 business days. Please note that bank processing times may vary depending on the payment provider.
5. No return in case of customer fault
Unfortunately, returns due to incorrect ordering, dissatisfaction, or changes of opinion after opening are not possible.
Contact for return requests
📧 Email: info@masturbatortorso.de
🕒 Processing times: Monday–Friday, 9:00–17:00 (CET)