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Rückerstattung oder Rückgabe bei Qualitätsproblemen (innerhalb von 90 Tagen)
Wenn Sie innerhalb von 90 Tagen nach Inbetriebnahme Qualitätsmängel feststellen, können Sie:
- Rückerstattung beantragen: Es fällt eine Bearbeitungsgebühr von €29 an, die unsere Versand‑ und Abwicklungskosten deckt.
- Ersatzartikel anfordern: Wir senden Ihnen kostenfrei einen neuen Artikel oder ein gleichwertiges Produkt. Diese Option ist einmalig verfügbar.
Nach 90 Tagen
Rückerstattung oder Rückgabe sind nach Ablauf der 90 Tage nicht mehr möglich.
Hinweis für Torso‑Masturbatoren: Für ein optimales Nutzungserlebnis empfehlen wir, nach 90 Tagen einen neuen Artikel zu erwerben.
Shipping notification :
Once your order has been shipped, you will receive an email with tracking information and a link to the tracking website. This information is also available in the order overview on our website.
Shipping time:
Shipping usually takes place within 8-16 hours after receipt of order.
Shipping service provider: DPD / DHL
Discreet packaging:
Masturbatortorso ships all orders in neutral packaging – neither “Masturbatortorso” nor any other indication of the contents are visible from the outside.
Delivery times & shipping costs
Germany:
Free shipping within 1-3 business days
EU countries:
Free standard shipping within 5-8 business days
Express shipping within 3-5 business days available for an additional charge
Estimated delivery time may vary depending on shipping location and warehouse location. For further information or support, please contact us at: info@masturbatortorso.de
How can I change my delivery address?
If you would like to change your delivery address, please contact us immediately. Address changes are no longer possible after shipping. Contact us as soon as possible via our customer service or by email at info@masturbatortorso.de.
At Masturbatortorso.de, your satisfaction is our top priority. At the same time, the hygiene and safety of our products are of utmost importance to us. For this reason, the following conditions apply to returns and refunds:
1. No right of withdrawal for opened or used products
For hygiene and health reasons, the right of withdrawal is excluded for products that are no longer suitable for resale after opening – in particular for sex doll torsos – once the packaging has been opened or the product has been used.
2 . Return only in case of defect or transport damage
If you receive a damaged or defective product, please contact us within 7 days of receipt of the goods at:
📧 info@masturbatortorso.de
- For faster processing, please send us:
- Photos or videos of the damage
- Your order number
- A brief description of the problem
After inspection, a replacement, partial refund, or full refund may be issued depending on the situation.
3. Cancellation before shipping
If you wish to cancel your order before it ships, please contact us immediately. A full refund can be issued.
4. Refund processing
Once your return is approved, we will refund the amount to the original payment method within 5-10 business days. Please note that bank processing times may vary depending on the payment provider.
5. No return in case of customer fault
Unfortunately, returns due to incorrect ordering, dissatisfaction, or changes of opinion after opening are not possible.
Contact for return requests
📧 Email: info@masturbatortorso.de
🕒 Processing times: Monday–Friday, 9:00–17:00 (CET)